Your privacy is our responsibility
This page explains in detail how your personal information, payment data, and browsing activity are collected, stored, and used on uubuzz. No hidden agendas — everything is laid out openly.
Core Privacy Principles
Six key ways uubuzz keeps your personal data and payment information secure.
Every transaction and piece of personal data on uubuzz is encrypted using 256-bit SSL/TLS technology — the same standard used by banks and financial institutions. Your data cannot be intercepted in transit.
Your data is held on encrypted servers protected by firewalls and access controls. Only authorised uubuzz staff can access limited information when necessary — and every access is logged.
Uubuzz does not sell or share your personal data, phone number, or email address with any advertisers or third parties. Data is never disclosed externally except where required by law.
When you log in using fingerprint or face unlock, that biometric data stays entirely on your device. No biometric information is ever sent to uubuzz's servers – authentication is handled completely at the device level.
Uubuzz periodically engages independent third-party security experts to audit the platform's data protection measures. Any vulnerabilities identified are resolved promptly.
Uubuzz only collects information that is strictly necessary to provide its services. No unnecessary data is requested, and collected data is never used beyond its stated purpose.
Table of Contents
Uubuzz collects certain information to provide its services. This information falls into three main categories.
Registration & Identity Information:
Transaction & Financial Information:
Technical Information:
Collected data is used for a limited set of specific purposes, each of which is clearly explained below.
| Purpose of Use | What Data Is Used | Legal Basis |
|---|---|---|
| Account Creation & Verification | Name, mobile number, NID | Agreement |
| Payment Processing | Mobile banking number, transaction details | Agreement |
| Fraud Prevention | IP address, device information, login logs | Legitimate Interest |
| Customer Support | Contact details, account history | Agreement |
| Responsible gaming monitoring | Gaming patterns, betting history | Legitimate Interest |
| Legal compliance | All the information you need | Legal liability |
Uubuzz uses multiple industry-standard security layers to keep your data safe.
Uubuzz's website and app use cookies and similar technologies. These fall into four categories:
Every registered uubuzz user has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.
Uubuzz retains different types of data for different periods, depending on legal requirements and the nature of the service.
Uubuzz strictly does not knowingly collect data from anyone under the age of 18, and does not provide services to minors.
For any questions, requests, or complaints regarding your personal data, please reach out through the following channels:
We aim to send an initial response within 72 hours of receiving a complaint and to reach a full resolution within 30 days.
Your Rights
Every registered user on uubuzz has these rights. To exercise any of them, please contact Support.
You have the right to request a copy of the personal data uubuzz holds about you. A copy will be provided within 30 days of your request.
If any of your stored information is incorrect, you can request a correction. Changes related to KYC verification may require additional verification steps.
Once your account is closed and the applicable legal retention period has expired, you may submit a formal request to have your data deleted.
You can request a readable copy of your stored data in CSV or PDF format.
You may object to the use of your data for specific purposes, particularly in the case of marketing communications.
You can request that we limit the processing of your data while a dispute is ongoing or while the accuracy of your information is being verified.
Level of Security
A simplified view of the standards uubuzz maintains across each security category. Scores are based on third-party audits.
Detailed explanation
Privacy policies on online platforms are often so lengthy and full of legal jargon that most people stop reading before they finish. uubuzz understands this problem, which is why we've written our Privacy Policy in plain language with clear examples. We believe that if you don't know what's happening with your data, that's not real protection.
Mobile banking is deeply embedded in everyday life in Bangladesh — a bKash or Nagad number can be as personal as an ID. uubuzz understands how sensitive this information is. That's why mobile banking numbers are used solely for processing transactions and are never used or shared for any other purpose. Once a deposit or withdrawal is complete, this data remains stored in encrypted form and is not directly visible to any staff member.
Many users wonder about the KYC (Know Your Customer) process – specifically, why national ID details are required. This is part of international financial compliance, particularly for anti-money laundering purposes. At uubuzz, KYC is used exclusively for identity verification. NID information is stored in encrypted form and is never shared with any third party – except where legally required in response to a valid request from a regulatory authority.
Most people have heard of cookies, but what they actually do often stays unclear. uubuzz's cookies serve three main purposes — keeping your login session active, understanding usage patterns to improve the platform, and detecting unusual login activity for security. Cookies are not used for advertising. You can disable cookies in your browser, though doing so may affect session memory and certain security features.
Data breaches are something every user should be aware of. In the event of a breach on uubuzz, affected users will be notified promptly as required by law. You will be advised to reset your password, and additional security measures will be taken. That said, uubuzz's security infrastructure is designed to prevent such incidents from occurring in the first place.
Exercising your data rights is simpler than you might think. Just message our support chat in Bangla – say "I want a copy of my stored data" or "Please delete my data" – and the support team will walk you through the process. Note that deletion requests cannot be initiated without KYC verification; this requirement is in place for your security.
Uubuzz's overall privacy philosophy is straightforward: your data belongs to you. We borrow only what is necessary to provide our services – we do not claim ownership. This mindset drives every security investment we make and every commitment to transparency we uphold.
Reading uubuzz's Terms & Conditions alongside this Privacy Policy will give you a complete picture of your rights and responsibilities. Both documents are written in plain, easy-to-understand language.
Read Terms & ConditionsGeneral questions
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